Wonderland Agency - Creative Studio Traffic Manager

Job Title: Wonderland Agency - Creative Studio Traffic Manager

Location: London - Hybrid (plus travel as required)

Part of the Strata Group, Wonderland is a global, award‑winning, creative‑led experiential event production agency that helps brands connect, engage and evolve.

To put it simply - we create strategic shareable brand experiences and activations that form a human connection between brands and their target audience.

We’re a curious, collaborative, collective and with our passionate and talented team, we aim to deliver exceptional inspired solutions and compelling experiences.

Job Overview

The Creative Studio Traffic Manager is the day-to-day engine that keeps creative work moving through the studio with clarity, pace and discipline.

Working closely with the Creative Studio Manager, this role focuses on the live flow of work: taking briefs into the studio, shaping schedules, assigning tasks, tracking progress, resolving bottlenecks and making sure deadlines, expectations and handovers are clear.

Where the Creative Studio Manager owns the broader operating model, capacity planning and studio performance, the Creative Studio Traffic Manager brings that model to life every day by coordinating the movement of projects, people and information across creative, client services, production and delivery teams.

You’ll be highly organised, proactive and calm under pressure, able to see the detail without losing sight of the bigger picture. You’ll enjoy being the person who knows what is happening, what is coming next and what needs to be unblocked to keep great creative work on track.

Key Responsibilities

Workflow & Job Traffic

• Manage the daily flow of creative jobs through the studio from brief intake to final delivery.
• Triage new briefs, clarify requirements and ensure the right information is in place before work enters the studio.
• Build and maintain live schedules, task lists and status updates across active creative projects.
• Coordinate daily and weekly traffic meetings, ensuring actions, priorities and blockers are clearly captured and followed up.
• Monitor progress against deadlines and proactively flag risks to delivery, quality or resource availability.

Resource Coordination

• Support the Creative Studio Manager in allocating creative resource based on skills, availability, deadlines and project priorities.
• Maintain an accurate view of who is working on what, what is due next and where capacity pressures are emerging.
• Coordinate handovers between designers, writers, strategists, artworkers, motion creatives, production teams and external partners.
• Help manage freelance bookings, onboarding and day-to-day task allocation where required.
• Escalate resourcing gaps, over-allocation or conflicting deadlines before they become delivery issues.

Briefing, Communication & Stakeholder Management

• Act as a central point of contact between Creative, Client Services, Production and other internal teams on live studio work.
• Support strong briefing discipline by challenging incomplete, unclear or unrealistic briefs in a constructive way.
• Keep stakeholders updated on job status, timelines, dependencies and changes to delivery expectations.
• Ensure feedback is consolidated, actionable and communicated clearly back into the studio.
• Build trusted relationships that help teams collaborate effectively and make decisions quickly.

Process, Systems & Reporting

• Administer and maintain the studio’s traffic, scheduling or project management tools, ensuring information is accurate and up to date.
• Create clear visibility of work in progress, upcoming demand, deadlines and delivery risks.
• Support reporting on workflow, utilisation, turnaround times and recurring bottlenecks.
• Help improve studio processes, templates, briefing routes and handover practices.
• Maintain organised project records, status documents and delivery information so the studio has a reliable source of truth.

Studio Culture & Delivery Discipline

• Create a calm, organised and positive working rhythm for the studio.
• Protect creative focus by reducing ambiguity, duplication and unnecessary interruptions.
• Encourage accountability around deadlines, feedback, approvals and handovers.
• Support a collaborative environment where people understand priorities and can do their best work.

The successful candidate must be able to demonstrate the below experience:

You’ll have experience coordinating creative workflow, traffic or project delivery within an events agency.

You’ll bring:

• Experience in a Traffic Manager, Studio Coordinator, Creative Project Coordinator or similar role.
• A strong understanding of creative workflows, from briefing and concept development through to artwork, production and delivery.
• Exceptional organisation, attention to detail and time management skills.
• The confidence to manage competing priorities, challenge unclear briefs and keep work moving under pressure.
• Strong communication skills and the ability to build positive relationships across creative and commercial teams.
• A proactive, solutions-focused approach to problem solving.
• Experience using workflow, scheduling or project management tools such as Monday.com, Asana, Productive, Jira, Float, Workfront or similar.

What Success Looks Like

In your first 12 months, you’ll have:

• Established a clear, trusted traffic rhythm for creative work across the studio.
• Improved visibility of live jobs, upcoming deadlines, capacity pressures and delivery risks.
• Helped reduce bottlenecks, rework and ambiguity in the creative process.
• Built strong working relationships with Creative, Client Services, Production and operational teams.
• Supported the Creative Studio Manager with accurate information that strengthens resource planning and studio performance.
• Created a calmer, more organised studio environment where creative teams can focus on producing outstanding work.

This is an opportunity to play a vital role in how creative work moves through Strata Group, helping connect people, priorities and projects so that brilliant ideas are delivered smoothly, efficiently and to the highest standard.

If you’re passionate about organisation, collaboration and creative delivery, we’d love to hear from you.

Employee Benefits

• 25 days annual leave, plus usual Bank Holidays
• Birthday day off
• Private Health Insurance*
• Workplace pension scheme
• Death in service scheme
• Cycle to work scheme
• Hybrid working arrangement
• Regular social events

*Upon successful completion of a 6-month probation period

OurPrinciples

We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:

A win for the client

Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.

A win for the company

We believe in long-term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we’re always ahead of the curve, offering you the best brand experiences.

A win for the team

Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.

A win for you

Whether you’re engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We’re dedicated to providing our employees with an enriching workplace that supports their growth and well-being. For our clients, a win means achieving your objectives and making your brand shine.

A win for the planet

We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco-friendly event practices to conscious resource management, we aim to create events that are a win for the environment.

Diversity at Strata

At Strata, people are at the heart of who we are.

We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings.

We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.

Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.

At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if we require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.

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