Consultant - Service Designer

• London, Newcastle, Glasgow & Manchester | Permanent
• Must be either eligible for or already hold an active Security Clearance

We're working with a leading digital transformation consultancy that partners with organisations across both the public and private sectors to design and deliver better services. Approximately 60% of current projects are within government and the wider public sector, with the remainder spanning industries such as financial services, utilities, retail and telecommunications.

As a Service Designer, you'll have the opportunity to work across a diverse range of programmes, helping clients solve complex service challenges, improve customer experiences, and deliver meaningful digital transformation.

What We're Looking For

• Proven experience delivering end-to-end service design within complex organisations
• Experience working on public sector programmes and a good understanding of GDS standards and principles
• Ability to design and communicate complex service ecosystems clearly
• Experience working within agile, multidisciplinary teams
• Strong stakeholder management, facilitation and workshop skills
• Eligible for SC Clearance (or currently hold active SC Clearance)

Role Highlights

• Lead discovery, ideation, and end-to-end service design delivery
• Create journeys, service blueprints, personas, and experience maps
• Facilitate workshops, design sprints, and co-creation sessions with stakeholders
• Translate user research into clear, actionable service improvements
• Champion inclusive, accessible design across all stages of delivery

What's In It For You?

• Competitive salary with fast progression routes
• Work that matters - influence services used nationwide
• Permanent role in a growing consultancy with bold ambitions
• Four UK base locations to choose from
• A culture that values creativity, inclusivity, and impact

This Service Designer opportunity is ideal for someone who thrives on solving complex service challenges, working collaboratively across disciplines, and designing inclusive digital experiences that make a real difference. You will help shape how users interact with critical services at scale while continuing to grow your expertise in service design, accessibility, and digital transformation.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of your skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

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