Online Customer Retail Advisor - Hybrid

Job details:

• Job Type: Full Time
• Salary: £26,624 per annum / £12.80 per hour
• Bonus: On-target bonus of £2,400 per annum
• Hours: Full-time, working on a rotating shift pattern,hybrid working once fully trained.

Monday - Friday: Shifts between 8.30am - 7.00pm. Saturday: Shifts between 8.30am - 5.00pm. Sunday: 9.00am - 5.00pm during the Christmas peak period only.

Weekend working is on a rota basis, with two days off in lieu when working a weekend.

We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand.

This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service.

Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter.

The Role

As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels.

• Handling inbound customer service calls.
• Responding to customer enquiries by email and live chat.
• Assisting customers with placing new orders.
• Providing information and recommendations on products and services.
• Resolving order, product, delivery and despatch queries.
• Making outbound calls to customers when required to follow up enquiries.
• Troubleshooting problems and finding appropriate solutions for customers.
• Managing multiple live chat conversations whilst maintaining accuracy and service quality.
• Maintaining a professional and engaging communication style across all customer interactions.
• Working towards individual and team quality, service and performance targets.
• Recording customer information accurately on internal systems.
• Supporting colleagues and other areas of the customer service team during busy periods.

The Ideal Candidate

• Previous experience within customer service, retail, hospitality, contact centre or a similar customer-focused environment.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong email and live chat skills.
• The ability to communicate with customers in a friendly, empathetic and helpful manner.
• Good problem-solving skills and the confidence to resolve customer queries.
• Excellent attention to detail.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to work towards service levels and performance targets.
• A positive, enthusiastic and customer-focused attitude.
• The ability to remain organised and effective during busy periods.
• Previous contact centre experience would be advantageous, but candidates from other strong customer service backgrounds are also encouraged to apply.

What's on Offer

• £26,624 per annum / £12.80 per hour.
• On-target bonus of £2,400 per annum.
• Comprehensive initial training before handling live customer contacts.
• Potential for hybrid working once fully trained.
• Ongoing coaching, training and support.
• Varied customer service role across telephone, email and live chat.
• Opportunity to develop your customer service and contact centre experience.
• Supportive team environment.

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