Customer Experience Specialist, UK

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

About The Role

We're looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you'll be the first point of contact for customers reporting new claims and will assist our team of multi‑line adjusters with administrative tasks that help move claims toward resolution. You'll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a great customer experience.

This is an hourly, overtime‑eligible role.

Key Responsibilities

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service‑level commitments efficiently.
• Review, organise, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Requirements

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance‑related organisation.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health‑insurance package
• Pension plan with employer contributions
• Competitive holiday/leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work‑life balance
• Apple laptop, large second monitor, and other quality‑of‑life equipment. Technology is something that should make your life easier, not harder!

EEO & Diversity

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.

Location

London, England, United Kingdom

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