CX Insights Lead: Turn Feedback into Growth

Woking Source: WhatJobs
£60,000–£85,000

KFC UK & Ireland is seeking an experienced Customer Experience Insights Manager to join the Insight Hub within the Strategy & Innovation Team. You will combine feedback from restaurants, digital and delivery to diagnose why customers behave as they do and to prioritise actions that improve experience and growth.

You will lead end-to-end qualitative and quantitative research, connect evidence from surveys, complaints and performance data, and translate complex findings into clear, executive-ready

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