CRM Lifecycle Architect

Gillingham Source: WhatJobs
£55,000–£75,000

Big Motoring World is seeking a highly analytical and strategic CRM Manager to own customer lifecycle communications and shape engagement across every stage of the journey.

You will lead planning, execution, and optimisation of multi-channel campaigns across email, SMS, WhatsApp, and postal channels, designing journeys, building automated flows, and using data-driven insights to personalise messages for better engagement, retention, and conversion.

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