To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.
RESPONSIBLE TO
Reception Supervisor for day-to-day supervision.
Practice Operations Manager ultimately.
Business Manager in her absence.
MAIN DUTIES
To provide a friendly and efficient front desk reception service to the practice population
To take requests for, and make, computerised appointments and home visits in line with the practice protocol
To take requests for, and issue repeat medication.
To deal with requests for other medication in accordance with the Practice Prescribing policy
To open incoming mail and pass on for scanning in a timely manner
To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
To accurately file correspondence and medical records when necessary
To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
To extract data from the Practices clinical system
To take regular backups of data
To action requests from patients via eConsult
To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
To maintain a clean and tidy front reception desk and waiting area
To receive visitors to the practice and ensure they sign in and out at the reception desk
Sign post patients appropriately to attached services
To ensure samples handed over the desk are directed to the appropriate person
To maintain adequate levels of stock including prescriptions, bottles, etc
Respond to emails including downloading and importing attached documentation
Generating test requests and accessing results via the laboratory software system
To lock up the practice at 18:30 where necessary.
Or 20:00 on extended hours.
Any other reasonable duties as directed by the Practice Operations Manager or Practice Business Manager, within the scope of the post
In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times. The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.