C&B Logistics Porter

About The Role

Role Purpose To support the department in delivering a high quality service to all customers. This role requires a high level of energy and communication to deliver high levels of service effectively and efficiently to our guests.

Main areas of responsibility

• Set up meeting and event rooms prior to the guest arrival in accordance with departmental specifications and guest requirements.
• To ensure that all meeting and event rooms are cleared as soon as possible after an event or meeting is finished, ensuring that all food and beverage is removed from all conference areas prior to the end of the conference shift and that all equipment and furniture is stored neatly and safely.
• To ensure all aspects of conferencing and standards of presentation and service are maintained.
• To liaise with the Conference & Events (C&E) team during the day regarding any changes and to ensure effective communication with other departments where appropriate.
• To be flexible regarding working hours to handle any unexpected requirements.
• To identify and report any maintenance requirements or potentially hazardous situations.
• To comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.

General Responsibilities

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Senior Events Manager or Head of Hospitality Operations.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

About The Candidate

Essential Requirements

• Knowledge, Skills and Qualities

• Excellent customer service skills.
• Resilience and problem solving attitude.
• Strong organisational skills.
• Ability to effectively prioritise work.
• Attention to details.

Desirable Requirements

Experience

• Experience of working in a similar role.
• Experience of working in a hotel or conference venue.

About The Club

As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.

Since the 2019 acquisition by Football Ventures (Whites) Ltd, a new chapter is underway for Bolton Wanderers and Bolton Stadium Hotel, focused on actively shaping a dynamic and enduring future. We are committed to a distinctive approach, driving the club's progress with ambitious plans realised through practical, genuine and comprehensive strategies.

As we continue striving towards achieving greater success, we now have a fantastic opportunity for a Events Manager to join our Conference & Events team. This is a varied role where no two days are the same, offering you the chance to make a significant impact on our Conference & Events operations and contribute to the success of Bolton Wanderers.

As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.

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