IT Service & Systems Manager

IT Service & Systems Manager | 6-9 Month Contract | Up to £425 Per Day (Inside IR35)

We are working with a growing UK organisation that is building and developing its IT function to support its expanding team.

They are looking for a technical IT Service & Systems Manager to work closely with the Head of IT and take ownership of the day-to-day delivery of IT services across the organisation.

This is a hands-on service delivery role, combining IT service management, stakeholder and supplier management with a good level of technical understanding. You will help ensure users receive a high-quality IT service, while also supporting the development of the organisation's systems, processes and technology estate.

The ideal candidate will have experience in IT Service Delivery, IT Operations or IT Systems, with enough technical knowledge to manage issues, work with technical suppliers and understand the underlying technology.

• Rate: Up to £425 per day
• IR35: Inside IR35
• Location: London
• Travel: Approximately twice per month to the Cambridge site
• Working Pattern: Full-time
• Start Date: ASAP
• Reporting To: Head of IT

Responsibilities

• Take ownership of the day-to-day delivery of IT services across the organisation
• Act as a key point of contact for users, stakeholders and external IT service providers
• Manage and maintain effective relationships with third-party IT suppliers
• Oversee IT support, service requests, incidents and escalations
• Help establish and improve IT service management processes
• Manage joiners, movers and leavers and ensure a smooth user experience
• Support the delivery of IT projects, technology rollouts and service improvements
• Work closely with the Head of IT to develop the organisation's IT operating model
• Ensure IT systems, devices and services are maintained and supported effectively
• Provide technical oversight across end-user devices and Microsoft 365 services
• Support the management of Windows and Mac environments
• Help identify opportunities to improve IT services, processes and automation
• Support meeting room and collaboration technology
• Act as a technical point of contact when working with external suppliers
• Ensure appropriate IT documentation, processes and user guidance are maintained

Desired Skills & Experience

• Experience in IT Service Delivery, IT Operations, IT Systems or a similar role
• Strong stakeholder and supplier management experience
• Experience managing or working with third-party IT service providers
• Good understanding of IT service management and operational processes
• Strong technical understanding of end-user computing and Microsoft 365
• Experience with Intune and/or Jamf
• Experience supporting Windows and Mac environments
• Good understanding of Entra ID / Azure AD, Exchange Online and SharePoint Online
• Experience managing users, devices and joiner/mover/leaver processes
• Experience supporting IT projects and technology rollouts
• Strong problem-solving and communication skillsAbility to work closely with senior stakeholders and technical teams
• CrowdStrike experience is desirable
• Experience with meeting room / AV technology is desirable

This is a great opportunity for a hands-on IT professional who wants to play an important role in building and developing a new IT environment , rather than simply providing day-to-day support.

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