Customer Success Manager - SaaS - HR Tech

We’re hiring a Customer Success Manager to join an fast growing, AI enabled SaaS vendor. This is a high impact role managing a genuinely differentiated platform into the HR & talent sector.

You’ll own the full customer life cycle from onboarding to managing the relationship, working on product implementation, backed by a scaling product & growing team in London.

Clear product market fit & strong demand to be managed.

What you’ll be doing

• Owning the full Customer life cycle from onboarding through to implementation.
• Own and manage renewals across your portfolio, forecasting risk early and keeping retention high.
• Identify upsell and cross-sell opportunities and hand them to the sales team with clear context.
• Act as the voice of the customer internally, feeding insights back to Product and Support.
• Working closely with leadership, marketing, solutions and product teams to drive engagement & retention

What we’re looking for

• Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS, ideally HR Tech.
• Strong relationship building skills.
• Experience dealing with AI, HR, talent or professional services businesses
• Experience or desire to be in an earlier stage / scale up environment.

What’s on offer

• Opportunity to work in Scale Up platform with strong differentiation.
• Join a global business with genuine career progression

If you’re looking for a role where you can work meaningful deals, work with a standout product, and be part of a genuinely high growth SaaS story, this is worth a conversation.

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