Service Designer

Hybrid working Bristol HQ (Ad hoc travel per month)

Long term contract

SC clearance is essential

Up to £62 p/h Inside IR35

Are you an experienced security cleared Service Designer looking to lead the design of complex, end-to-end services supporting critical missions?

We are looking for a security cleared Service Designe r to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams.

What You'll Bring

• SC cleared currently
• Strong expertise across the DDaT Service Design lifecycle.
• Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.
• Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation.
• Experience working within complex, multidisciplinary teams.
• Ability to influence stakeholders across engineering, product, policy and business functions.

What You'll Do

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, user journeys, service blueprints and end-to-end service models.
• Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design activities to meet time, quality and business expectations.
• Facilitate workshops, co-design sessions and decision-making forums.
• Use research, evidence and insight to frame problems, prioritise opportunities and influence decisions.
• Contribute to planning, strategy and roadmap discussions.
• Support the development of service design capability and mentor more junior team members.
• Experience coordinating service design delivery across multiple phases and teams.
• Experience coaching, mentoring or supporting other Service Designers.
• Experience within defence, government or other regulated environments.
• Exposure to operational service management, including ITIL, SLAs and support models.
• Knowledge of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.

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