Senior Food Sourcing Manager (Strategic Accounts)

ABOUT CITY HARVEST

City Harvest is London’s original food redistribution charity on a mission to rescue food, people, and
the planet! Our HQ is in Acton Central, with satellite food rescue sites in east and south London. Our
mission is to alleviate food poverty across the capital and reduce industry food waste and its harmful
effects on the planet. We currently rescue and deliver enough free food for over 1.2 million meals a
month to London communities. Our work environment is dynamic and exciting. We operate from a
modern office, attached to our food rescue warehouse where all the action happens. We provide a
supportive working environment, and opportunities to grow and learn while making a real difference.

ABOUT THE ROLE

Reporting to the Operations Director, the Senior Food Sourcing Manager will have overall accountability for all inbound food to City Harvest, ensuring a consistent and reliable supply to support the charity’s mission. The role will directly manage the day-to-day operations of our Gold Top Donor accounts, our most valuable partners, whilst driving strategic growth and strengthening key relationships. This role will lead a small team, including two Account Managers and a New Business Development Manager, who will oversee all other accounts, providing guidance and support to deliver operational excellence and maximum impact.

KEY RESPONSIBILITIES

Inbound Food Accountability & Gold Top Donor Account Management

• Ensure a consistent, reliable supply of food donations across the organisation, overseeing other Account Managers to maintain continuity and performance across all remaining accounts.
• Source the right volumes and types of food at the right time to meet the community demands as well as our operational capacity, minimising risk of overstocking or waste.
• Take accountability for the Gold Top Donor accounts, managing both day-to-day operations and strategic growth, developing and maintaining strong strategic partnerships and sharing the benefits of redistribution to ensure long-term commitment and donations.

Team Leadership

• Line-manage two Account Managers responsible for all other accounts across the supply chain, providing guidance and oversight to maintain a consistent and reliable supply of food.
• Lead and support the New Business Development Manager, holding them accountable for outreach, onboarding and acquisition of new donors, while ensuring alignment with organisational targets and strategy.
• Work with the team to enhance donor engagement through timely communication, accurate impact reporting and personalised account management, ensuring donors understand the value and impact of their contributions.

Operational Excellence

• Work closely with the Operations and Logistics teams to ensure collections are planned efficiently, ensuring the right stock is brought in at a pace the warehouse can manage, balancing supply with operational capacity whilst avoiding potential waste.
• Monitor donation trends, analyse historical data and identify opportunities to optimise product types and volumes.
• Own third-party haulage costs, ensuring collections and planned efficiently whilst staying within budget.
• Work with the Operations Team in making sure all inbound food data is recorded accurately and in a timely manner.

Reporting & Stakeholder Engagement

• Represent City Harvest at high-level meetings with industry leaders, promoting our mission and the benefits of redistribution.
• Act as the voice of donors internally, advocating for their needs and facilitating problem solving.
• Report on account performance, donation trends and team progress to the Operations Director.

ABOUT YOU

A strategic and passionate account leader, committed to ensuring no good food goes to waste and supporting those in need. You excel at building and maintaining influential relationships with key stakeholders, inspiring confidence in City Harvest’s mission and impact. Comfortable leading a high performing team in a fast-paced, dynamic environment, you make decisive, proactive choices to drive results. A self-motivated leader, you combine vision with hands-on execution to deliver strategic growth and operational excellence.

DESIRED SKILLS & EXPERIENCE

• 5+ years’ experience in an account management role.
• Strong relationship management, time-management and organisational skills.
• Excellent interpersonal and communication skills and the ability to build healthy work relationships.
• Ability to cope with high work volumes and perform well under pressure.
• Problem-solving skills and positive, proactive "can-do" attitude.
• Technological proficiency in relevant software – e.g. proficiency in Microsoft Office, Outlook, and Google products.

JOB DETAILS

• Job Type: Full-time, permanent, Monday to Friday
• Hours of Work: 9am – 5pm (with a 30-minute unpaid lunch break)
• Place of Work: Unit 8, Acton Park Industrial Estate, London, W3 7QE

City Harvest London is an equal opportunities employer and is committed to creating an inclusive and diverse workplace. We believe in treating all employees, volunteers, candidates, and stakeholders with fairness and respect. We value the unique perspectives and experiences that individuals from different backgrounds bring to our organisation, and we strive to foster an environment that promotes equal opportunities for all.

We adhere to the Equality Act 2010 and our policy is to be fair and consistent in all aspects of our organisation. Our recruitment and selection processes are designed to select candidates based on their abilities and merits to perform the tasks required. All applications received will be dealt with confidentially and subject to our company's recruitment and selection processes. Employment is subject to satisfactory pre-employment checks and eligibility to live and work in the UK.

At City Harvest London, we embrace equality as part of our ways of working because we believe it is the right thing to do for our people, our community, and our success. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status, or genetic information.

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