talisman is retained by an energy & infrastructure SaaS company as they go-to-market for a CSM to join their team.
This person will own a focused book of high value accounts from day one. The book is deliberately small: you should know every account, and every stakeholder in it, personally.
The role
A high touch book of accounts, spoken to several times a week, not a quarterly check in model
Full ownership of renewals, expansion and cross sell across your accounts
Driving adoption and proving commercial value across a broad user base, up to and including C level
Building the playbook as you go, in close partnership with sales
What they're looking for
Track record on large, multi stakeholder accounts, ideally six figure ARR
Background in infrastructure, energy, utilities or construction and engineering, or a clear adjacency
Genuinely hands on and high touch, comfortable in an early stage, fast moving environment
Someone who runs towards difficult customer problems rather than managing dashboards
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