Business Change Manager

Do you have a passion for driving meaningful change that genuinely improves ways of working? We’re looking for a talented and proactive Business Change Manager to join our PMO team and play a key role in shaping how change is delivered and embedded across our organisation.

Working as the crucial link between project delivery teams and operational colleagues, you’ll ensure that new processes, systems and ways of working are understood, adopted and sustained. This is a hands‑on, highly collaborative role where your work will have a visible impact on both efficiency and the experience of the people we support.

What you’ll be doing

• Leading the development and delivery of change management strategies that support successful adoption across the organisation
• Working with Project Managers, business leads and operational teams to ensure change delivers measurable benefits
• Completing change impact and readiness assessments
• Designing and supporting communication and training plans
• Facilitating workshops, building capability, and promoting cross‑functional working
• Creating resources such as process maps and documentation to support understanding
• Embedding new ways of working and tracking benefits realisation
• Supporting a variety of transformation and continuous improvement initiatives

What you’ll bring

• Professional change management accreditation (e.g., APMG, CCMP, CMI or equivalent)
• Strong communication, facilitation and stakeholder engagement skills
• Demonstrable experience of supporting change delivery, adoption and communication planning
• Ability to analyse business needs, problem‑solve and translate findings into clear actions
• Confidence leading workshops and driving accountability
• Experience of process mapping (BPMN/UML experience desirable)
• A positive, energetic and resilient approach to change
• Full UK driving licence
• Opportunity to influence meaningful organisational transformation
• Work across a wide variety of projects and stakeholders
• Collaborative PMO team with a learning and improvement culture
• Remote working with the ability to visit services and see the operational impact first‑hand

If you’re motivated by helping people and teams work smarter, embedding change with care, and making a difference every day, we’d love to hear from you.

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