UK Media Success & Partnerships Manager

Buymedia is transforming how advertisers and media owners connect, negotiate, and trade. Our platform streamlines the media buying process, creating more efficient, transparent, and data-driven relationships across the industry.

We empower advertisers and media owners to collaborate smarter — delivering better results, stronger partnerships, and greater commercial value.

As we expand into the UK, we’re looking for a talented Customer Success Manager with a strong understanding of the UK media landscape, excellent client management skills, and a passion for building productive media owner relationships.

Role Overview

As a Customer Success Manager , you’ll be responsible for managing and growing relationships with both advertisers and media owners, ensuring they get maximum value from the Buymedia platform.

You’ll combine strategic client guidance with hands-on support — helping clients use the platform to plan, trade, and negotiate effectively. With a strong grasp of the UK media market, you’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.

Key Responsibilities

Client Success & Relationship Management

• Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.
• Develop a deep understanding of client objectives and translate these into effective platform strategies.
• Provide strategic guidance on media planning, buying, and negotiation best practices.
• Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
• Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.

Media Owner Engagement

• Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.
• Liaise with media owners on rate structures, trading terms, and value optimisation across channels.
• Ensure accurate representation of media owner data, rate cards, and deals within the platform.

Strategic & Commercial Support

• Deliver campaign performance insights and actionable recommendations.
• Support rate negotiations and help clients benchmark value using market insights.
• Identify opportunities for account growth and cross-functional collaboration.

Operational Excellence

• Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
• Track client usage, performance, and feedback to continuously improve platform experience.
• Support internal reporting and revenue tracking through accurate commercial documentation.

What We’re Looking For

• 3+years’ experience in media— ideally in a media agency, publisher, or platform environment.
• Solid understanding of the UK media landscape and trading dynamics across multiple channels.
• Experience managing client and media owner relationships with a commercial focus.
• Strong negotiation and rate management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Analytical thinker with the ability to translate data into insights and recommendations.
• Proactive, organised, and confident operating in a fast-paced environment.

Empowering Marketers to Make Faster, Smarter, More Effective Advertising Decisions

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