Head of Road Experience

Head of Road Experience

Transport Focus

Help shape a better experience for Britain's road users.

At Transport Focus, we're the independent watchdog for transport users. We make sure their voices are heard, their experiences matter and their needs influence the decisions that shape our transport networks.

We're looking for a Head of Road Experience to help us turn insight into action, influence decision makers and deliver meaningful improvements for people using Britain's roads.

The opportunity - London or Manchester with hybrid working

This is a fantastic opportunity for someone who enjoys making things happen, building influential relationships and seeing their work deliver real-world impact.

You’ll play a leading role in shaping our roads activity, working with senior stakeholders including National Highways, the Department for Transport and other key organisations to champion road users and drive positive change.

Using evidence, research and the experiences of road users, you’ll identify where improvements are needed, bring people together and help turn recommendations into tangible outcomes.

You’ll also lead important projects and programmes, collaborate with colleagues across Transport Focus and help develop a talented, ambitious and supportive team.

What you’ll bring

• Influence that delivers results - building credibility with senior stakeholders and turning conversations into meaningful change.
• A focus on outcomes - a track record of delivering improvements in complex, multi-stakeholder environments.
• Strong leadership - bringing people together, motivating teams and creating a culture of collaboration and delivery.
• Evidence led thinking - using insight, data and customer experience to shape decisions and priorities.
• The ability to make things happen - leading projects, navigating competing priorities and delivering results.

Why Transport Focus?

Because the work matters.

You’ll have the opportunity to influence national conversations, work with organisations shaping the future of our roads and make a genuine difference to the everyday experiences of road users.

You’ll be joining an organisation with a clear purpose, talented colleagues and a commitment to ensuring the people who use transport are at the heart of decisions.

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