Strategic Account Director

Job Description: Strategic Account Director

Type: Full Time

Location: Bristol/Hybrid

About Jugo:

FOR THE MOMENTS THAT MATTER

Every sales call, keynote and launch has points where the outcome turns on how someone takes the stage. The reveal. The objection. The ask. Get them right and the audience leans in: the deal moves, the launch sticks, the belief takes hold. Jugo is built to drive impact during the moments that matter.

We started by producing live, studio-quality experiences for leading global brands at their biggest launches and events. Now we’ve built tech that brings this experience to everyday Zoom and Teams calls for the first time. A salesperson on a proposal call or a CEO in a board call can present in a fully built, branded world from wherever they are. Proprietary GPU rendering handles the lighting, vision mixing and presence. Jugo Intelligence reads attention, sentiment and intent as it happens, so the people using it can make sure every moment lands with the audience.

Studio-grade digital production used to be reserved for the big stage. We’re making it part of every call. Early adopters go live this October, and full launch follows in January. Join now and you’ll help shape both: making more of our customers’ big moments land with impact.

Rise to the moment.

The Role:

We’re looking for a strategic, hungry and high-impact individual contributor to own and grow Jugo’s most important customer relationships, while selectively winning new strategic accounts that matter. These are the global brands we’ve produced live, studio-quality experiences for at their biggest launches and events, and the customers who’ll take Jugo into their everyday Zoom and Teams calls as we move from early adopters this October to full launch in January.

This isn’t a passive account management role, and it isn’t a volume sales position. We want a builder, not a caretaker: someone with deep experience in SaaS and complex B2B environments who is still motivated to push further, move faster and take direct ownership of outcomes. You’ll be accountable for the commercial health, growth and long-term value of our largest customers, acting as their senior commercial point of contact.

This role sits at the sharp end of the business. You’ll shape account strategy, lead high-stakes commercial conversations and make sure Jugo delivers when our customers take the stage: the reveal, the pitch, the launch. You won’t manage a team, and you won’t be buried in process. You’ll be trusted to operate independently, handle complexity and represent Jugo credibly and confidently in senior customer engagements.

Strategic Account Ownership & Revenue Growth:

• Own a defined set of Jugo’s most important customer accounts, starting with our largest Jugo Studio customers, with full responsibility for revenue, retention and expansion.
• Develop and execute account strategies that connect each customer’s moments that matter with Jugo’s capabilities and commercial outcomes.
• Act as the senior commercial point of contact for each account, leading executive-level conversations and long-term planning.
• Identify and drive expansion, from more Jugo Studio launches and events to rolling Jugo out across customers’ everyday Zoom and Teams calls.
• Maintain a disciplined view of forecast, pipeline and account health across your portfolio.
• Achieve the annual revenue target for your portfolio.

New Strategic Account Acquisition:

• Proactively identify and pursue new strategic customers that meet clear commercial and strategic criteria.
• Lead complex, high-value sales cycles from first engagement through to close, including pricing, commercial structure and negotiation.
• Balance hunting with depth, prioritising quality of revenue and long-term value over short-term wins.
• Work closely with internal teams to shape proposals that are both compelling for customers and sustainable for Jugo.

Customer Engagement & Delivery Alignment:

• Partner closely with Product, Delivery and Customer Success to make sure commitments are clear, realistic and well executed.
• Make sure customers are onboarded smoothly, see value quickly and keep landing their biggest moments with impact.
• Anticipate and manage commercial or relationship risk within accounts before issues escalated.
• Act as the internal voice of the customer, without overcommitting or distorting priorities.
• Maintain clear visibility of revenue, renewal timelines, expansion opportunities and risk across your accounts.
• Use data and customer insight to prioritise effort and focus on what materially moves revenue and retention.
• Feed back on pricing, packaging and positioning ahead of full launch in January, based on real customer conversations.
• Bring structure and judgement to complex, non-standard deals.

About You

You’ll thrive in this role if you:

• Have significant experience owning and growing large, complex B2B customer accounts in SaaS or platform businesses, or within the digital events space.
• Are comfortable operating as a senior individual contributor, accountable for outcomes rather than managing teams.
• Have closed high-value, multi-year deals and managed long sales cycles with senior stakeholders.
• Understand how to balance customer advocacy with commercial reality.
• Are commercially sharp, confident in negotiation and clear-eyed about margin and risk.
• Prefer depth over volume and are selective about where you invest time and effort.
• Can operate independently, with sound judgement and minimal hand-holding.
• Enjoy being trusted with the most important customers and the most complex conversations.

What Success Looks Like:

• Revenue across your portfolio of Jugo Studio and SaaS accounts grows consistently, and you hit your annual revenue target.
• Strong net revenue retention, driven by renewals and strategic expansion across your accounts.
• Your largest customers use Jugo for both their biggest live moments and their everyday Zoom and Teams calls.
• New strategic accounts landed that fit Jugo’s commercial and strategic criteria.
• Inside your accounts, Jugo is seen as essential to the moments that matter, not just another meeting tool.
• Product, Delivery and Marketing see you as the trusted voice of our most important customers.

What We Offer:

• Competitive salary & Package
• A senior voice in one of the UK’s most exciting SaaS scale-ups
• Hybrid working with access to our central Bristol HQ
• 25 days holiday + public holidays
• Wellness, learning, and performance perks
• A chance to help shape Jugo through early adoption and into full launch

Why This Role Matters:

Our customers turn to Jugo when the outcome matters most. As the senior commercial lead for our most important accounts, you’ll make sure Jugo is there for every one of those moments, from the biggest launches to the calls that close the deal, and help take studio-grade production from the big stage to every call.

If you’re ready to lead the conversations that matter most, we’d love to meet you.

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