Service Management & Cyber Security Director

About the Role

Reporting directly to the Chief Technology Officer, the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity. The position spans corporate, event, and broadcast environments, supporting both headquarters and trackside operations.

Key Responsibilities

• Define and execute the overarching Technology Service Management strategy across corporate, event, and broadcast environments using appropriate ITIL governance frameworks.
• Act as custodian of Formula E's cybersecurity posture, protecting intellectual property, race data, corporate infrastructure, and fan data against evolving global threats.
• Direct the Technology Service Desk and Incident Management functions, advancing a user-first approach and delivering top-tier support at headquarters and trackside.
• Establish rigorous change control and problem management frameworks to maximise uptime and minimise operational risk, particularly during critical race weekends.
• Evaluate organisational risks to eliminate operational silos, ensure compliance with global data privacy regulations such as GDPR, and align practices with international standards such as ISO 27001.
• Manage critical third‑party technology and security vendor SLAs, contributing operational insights to technology strategy, governance, and budgeting.

Required Experience & Qualifications

• Extensive progressive experience in technology operations, service delivery, or cybersecurity, with proven experience in a senior management or Director-level role.
• Proven senior leadership track record in technology operations and cybersecurity, with demonstrated experience directing strategy and teams in complex environments.
• Expertise in ITIL methodologies and modern cybersecurity standards.
• Unshakeable integrity paired with pragmatic governance, enforcing security without compromising operational speed or event execution.
• Exceptional communication skills to translate complex technical risks into clear business context, alongside empathetic leadership for trackside and support teams.

Preferred Skills

• ITIL Practitioner certification is a major plus.

Workplace

• Hybrid role, with three days a week required in the Hammersmith, London office.

Salary

• Starting from £100,000 per annum.

Benefits & Perks

• Annual discretionary 10% bonus
• Bupa Private Medical Insurance
• 25 days' annual leave, birthday day off and wellbeing leave
• Opportunity to extend your stay if travelling for a race event
• Enhanced parental leave
• Paid volunteer and carer's leave
• Health Cash Plan and access to the Aviva Digital Workplace app
• Flexible bank holidays
• Cycle to Work and Electric Car Scheme
• Formula E store discount
• Regular social events and employee working groups

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