About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
Location
United Kingdom London
Working Location Category
Placed
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
The Regional Facilities Manager is the single point of operational accountability for the Client’s portfolio within their region, ensuring that all services are delivered safely, compliantly, and in accordance with contractual obligations, statutory requirements, agreed service levels, and Client’s standards.
Reporting to the Global Account Lead, the role is responsible for translating account strategy into effective operational delivery, ensuring that internal teams and service providers work collaboratively to deliver consistent, high-quality integrated facilities management services.
As the senior operational lead for the region, the Regional Facilities Manager oversees service performance, governance, compliance, health and safety, financial management, supplier performance, and continuous improvement. Through effective leadership and stakeholder engagement, the role drives operational excellence, customer satisfaction, and financial performance while supporting the strategic objectives of the Global Account Lead and Client.
Main Job Responsibilities
Account Leadership & Service Delivery
- Hold overall accountability for delivering all contracted services across the Client portfolio, in line with contractual scope, KPI’s, SLA’s, and client expectations.
- Lead operational teams to deliver consistent, customer-focused services, and drive operational excellence aligned with the Client’s workplace objectives and business needs.
- Act as the senior operational escalation point for service-related issues and support the Global Account Lead in achieving strategic account objectives.
Client Relationship Management
- Build and maintain strong relationships with key Client stakeholders, acting as the primary operational contact for regional client leadership.
- Lead service reviews and translate stakeholder expectations into effective delivery plans.
- Identify client risks, opportunities, and service improvements to enhance satisfaction and engagement.
Compliance & Assurance
- Ensure compliance with contractual obligations, statutory requirements, and service delivery standards.
- Maintain a robust compliance framework covering statutory inspections, testing, certifications, maintenance, and accurate compliance records.
- Monitor compliance through audits, inspections, and governance reviews, leading corrective actions and ensuring supplier compliance.
- Support internal and external audits.
Health, Safety & Wellbeing
- Provide visible leadership in health, safety, and wellbeing, promoting a strong safety culture across account teams and supplier organisations.
- Ensure compliance with applicable legislation, policies, procedures, and the Client’s and Macro safety standards.
- Oversee incident reporting, investigations, corrective actions, and reviews of accident trends, near misses, hazards, and risks.
- Ensure site risk assessments and safe systems of work are maintained and reviewed.
- Support business continuity, crisis management, and emergency preparedness, chairing health and safety reviews and tracking actions to completion.
Operational Performance Management
- Monitor and improve performance across all service lines, ensuring KPI and SLA targets are achieved and exceeded where possible.
- Analyse performance data, address underperformance, mitigate service delivery risks, and implement corrective actions.
- Drive service consistency, standardisation, and best practice across the portfolio.
Financial Management
- Manage regional operating budgets and financial performance, ensuring delivery within agreed financial parameters.
- Monitor expenditure, forecasts, accruals, and contract variations.
- Identify cost savings and operational efficiencies without compromising service quality.
- Support revenue growth through Head Contract Variations (HCVs) and additional service opportunities.
- Ensure accurate and timely financial reporting.
Customer Experience & Continuous Improvement
- Champion customer service excellence, workplace experience, and customer satisfaction across all service lines.
- Monitor customer feedback and drive improvements through innovation, technology, and smarter ways of working.
- Promote continuous improvement in service quality, efficiency, and user experience.
Leadership & People Management
- Lead, coach, and develop Facilities Managers, Workplace Managers, and operational teams.
- Foster accountability, collaboration, high performance, and employee wellbeing.
- Conduct performance reviews and development discussions, supporting succession planning, talent development, and employee engagement.
- Ensure teams understand account objectives, performance expectations, and client priorities.
Governance & Reporting
- Lead regional governance activities, including Monthly Business Reviews, Quarterly Business Reviews (QBRs), Annual Reviews, and Executive Governance Meetings.
- Prepare and present reports to Client stakeholders and Macro leadership covering KPIs, SLAs, financial performance, compliance, risks, and opportunities.
- Track governance actions, risks, and improvement initiatives through to completion.
About You
The ideal candidate will have:
Education And Experience
Essential
- Experience within Facilities Management, Workplace Services, Property Operations, or Integrated Facilities Management.
- Proven experience managing multi-site or regional service delivery contracts.
- Experience leading diverse operational teams and managing supplier partners.
- A strong understanding of compliance, statutory obligations, and health and safety requirements.
- Experience managing client relationships in a corporate environment.
- Experience managing budgets, forecasts, and contract performance.
Desired
- IWFM Level 5 or Level 6 Qualification.
- NEBOSH General Certificate.
- IOSH Managing Safely or IOSH Leading Safely.
- Project management qualification (PRINCE2, PMP, APM or equivalent).
- Experience in media, technology, broadcasting, or corporate headquarters environments.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →