Marketing Manager-B2c -Partnership (Global)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

The opportunity

Partnerships are at the heart of Collinson’s Travel Experiences business, connecting millions of customers worldwide with premium lounges, dining, sleep, spa and other travel experiences.

We’re looking for a Partnership Marketing Manager to develop and deliver our global partner marketing and communications strategy across our lounge and travel experience ecosystem.

You’ll work closely with Partnerships, Commercial, Product, Digital, Consumer Communications and Regional Marketing teams to create compelling partner marketing that builds awareness, drives visits, supports product adoption and delivers commercial results.

What you’ll do

• Own the partner communications plan , including our bi-monthly partner newsletter and bespoke email campaigns.
• Develop communications supporting product launches, go-to-market activity, thought leadership and key Travel Experiences products .
• Act as the marketing lead for strategic partners, increasing their visibility across consumer communications.
• Support the marketing of new and existing ancillary travel products , ensuring clear positioning and compelling customer messaging.
• Embed partner and product messaging across the customer journey , supporting discovery, consideration and purchase.
• Lead the development and rollout of tailored partnership marketing packages for priority partners.
• Coordinate global and regional activity across Consumer Communications, Digital, Campaigns and Marketing.
• Support key events including the Priority Pass Lounge of the Year Awards .
• Manage partner marketing assets, lounge collateral and partner/staff engagement initiatives.
• Track KPIs and performance , using insight to optimise activity.
• Build strong relationships and manage stakeholders across multiple functions and markets.

What we're looking for

You’ll have:

• Solid B2c, partnership, strategic account or ABM marketing experience .
• Experience delivering global or multi-market marketing in a matrix organisation.
• Strong commercial awareness and the ability to translate business objectives into effective marketing.
• Excellent stakeholder, communication and project management skills.
• Experience developing partner communications and engagement programmes.
• Strong analytical skills, with experience measuring KPIs and using insight to improve performance.
• A hands-on, organised and delivery-focused approach.

Experience in travel, aviation, hospitality, loyalty, fintech or other partnership-led businesses is desirable , as is experience with CRM/marketing automation, partner enablement or product/go-to-market marketing.

About you

You’re commercially minded, collaborative and proactive , with the ability to balance strategy with hands‑on delivery. You’re confident working across teams and markets, comfortable managing multiple priorities and passionate about creating marketing that delivers for both customers and partners.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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