Domestic Major Loss Adjuster

Salary

Competitive, based on skills, experience, and qualifications

Location

London, Southeast Coast, and Kent

Role Overview

We have a fantastic opportunity for a Domestic Major Loss Adjuster to join a global business. In this role, you will manage major and complex domestic loss cases exceeding £100,000. You will work closely with internal and external specialists, requiring expert negotiation skills, strategic thinking, and clear communication. This position offers a healthy work/life balance with a mix of home and office-based working and dedicated technical and managerial support.

Key Responsibilities

• Lead the management of high-value domestic loss cases.
• Coordinate with policyholders, insurers, contractors, and other stakeholders.
• Ensure clear and effective communication to explain complex details and negotiate settlements.
• Work collaboratively with a team to provide top-notch service and solutions.

Team & Structure Highlights

• Ring-Fenced Team: Work within a dedicated DM team on hourly chargeable rates, a unique approach in the industry.
• Strong Support: Each Loss Adjuster is assigned an Executive; no claim is handled alone.
• Caseloads: Typically 40 - 45 major loss claims per year.
• Progression & Development: Structured progression programs, actively supporting CILA qualifications and technical growth.
• Bonuses & Recognition: A lucrative bonus scheme rewards high performance.

Essential Skills & Qualifications

• Full UK Driving Licence for necessary travel.
• Excellent communication and negotiation skills.
• Experience in handling complex domestic losses exceeding £100,000, or strong ambition to progress to this level.
• CILA status or working towards qualification is preferred, but candidates with strong technical and communication skills are welcome.
• Familiarity with Apple software such as iPads or other tablets.
• Comprehensive training specific to company standards.
• Access to Company University with 15,000+ on-demand courses and formal education opportunities.
• Company Car Scheme or cash allowance.
• Flexible working options.

Health & Support

• Private healthcare plan, including pre-existing conditions.
• Employee Assistance Programme.
• Life assurance and Group Income Protection.

Other Perks

• Voluntary benefits: dental cover, cycle to work scheme, season ticket loan, wellness and digital GP applications.
• Discounts on various products and services.

If you’d like to discuss this role further, please get in touch today!

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