Service Designer

Location: Glasgow (hybrid working - 2-3 days onsite)

Duration: 12 months +

Vetting: SC security clearance will be required

Essential Skills

You must have:

• Worked in a digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
• Created and maintained service blueprints, process maps and supporting documentation to a high and consistent standard, keeping them current as services change.
• Selected and run service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases and situations.
• Used insights from data and research to effectively communicate design approaches within a multidisciplinary team.
• Communicated complex processes in clear written and graphical formats, including using visualisation tools, e.g. Microsoft Visio.

You will ideally have:

• Worked in an environment that is developing many products at once with limited resources, and where your work fits into a larger programme or portfolio.
• Supported team members to understand service design and its value in delivering fit-for-purpose and fit-for-use services.
• Used agile or lean ways of working and tools for managing epics, user stories and tasks, e.g. Jira, Confluence.
• Understood the Government Service Standard and Service Manual.

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