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Customer Care Coordinator (Repairs & Defects)

Milton Keynes

£23,000 - £32,000 + Hybrid Working (3 Days from Home) + Career Development

Permanent | Full Time | Monday to Friday | 8:00am - 4:30pm

Why Apply?

• Hybrid working after training (3 days from home, 2 days in the office)
• Stable and established construction contractor
• Friendly team with long-serving employees
• Opportunity to work closely with an experienced Contracts Manager
• Varied role covering customer care, repairs, defects and scheduling
• Long-term career opportunities

The Opportunity

An established construction contractor is looking to recruit a Customer Care Coordinator to manage repairs, defects and remedial works across residential developments in and around Milton Keynes.

This opportunity would suit somebody with previous experience as a Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Customer Service Coordinator, Customer Care Administrator or Repairs Administrator within construction, housebuilding, housing, residential property, maintenance or a similar environment.

You will be responsible for coordinating repairs, managing customer care issues, scheduling operatives and ensuring defects are resolved efficiently whilst maintaining excellent communication with residents, site teams and subcontractors.

Duties & Responsibilities

• Manage customer care issues, repairs and defects from initial report through to completion
• Schedule patchers, operatives and subcontractors across multiple sites
• Coordinate appointments with residents and homeowners
• Liaise with site managers, quantity surveyors and contractors
• Prepare quotations for remedial and chargeable works
• Process variations and monitor approvals
• Track labour, materials and associated costs
• Maintain Excel trackers and internal reporting systems
• Produce weekly and monthly reports
• Monitor workloads and allocate resources effectively
• Order materials and arrange deliveries and collections
• Maintain customer care records, photographs and documentation
• Resolve customer complaints professionally and efficiently
• Provide operational and commercial administration support

Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Aftercare Coordinator, Customer Service Coordinator, Repairs Administrator, Customer Care Administrator, Construction, Housebuilding, Housing, Residential Construction, Property Maintenance, Defects Management, Remedial Works, Milton Keynes, Buckinghamshire.

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