Event Operations Manager : 5 Star Hotel

Job Title: Event Operations Manager : 5 Star Hotel

Salary: Up to A GBP 50,000 + Service Charge

Location: West of London

We are working with a leading luxury hospitality group seeking an Event Operations Manager for a prestigious 5 star Hotel west of London. This is an exciting opportunity for an experienced hospitality professional to lead the smooth running of the Events Operations department, delivering exceptional service across a diverse range of luxury corporate and social events.

Key Responsibilities

• Lead and manage the Events Operations team, ensuring consistently high standards of service and guest satisfaction
• Oversee the set:up and operation of event spaces, ensuring all rooms and facilities are presented to the required standards
• Conduct daily pre:shift briefings, allocate responsibilities and ensure effective staffing levels across events
• Work closely with all departments to ensure seamless communication and event delivery
• Manage departmental stock, ordering, payroll and operating costs in line with financial targets
• Manage training, development and performance reviews, supporting the team to achieve their individual and departmental goals
• Monitor guest feedback and service levels, identifying opportunities to improve the overall guest experience
• Manage agency staffing requirements and forecasts, ensuring staffing levels meet business demands

Skills And Experience

• Previous experience in a similar Events Operations role within a luxury or 5 star hotel
• Strong knowledge of event operations and high:end food and beverage service
• Excellent leadership, communication and interpersonal skills
• Highly organised with strong attention to detail and the ability to manage multiple events and priorities
• Commercially aware with experience managing costs, payroll, stock and budgets
• Confident in handling guest feedback
• Strong coaching, training and team development skills
• Passionate about delivering exceptional guest experiences and luxury service standards

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