National Education Manager, Artisanal Fragrance

POSITION SUMMARY

Founded in 2006, Le Labo is a New York–based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. Le Labo composes with some of the world's most creative and talented perfumers and uses only the highest quality raw ingredients.

KILIAN is a fragrance brand created by Kilian Hennessy. When launching his brand, Kilian’s goal was to put perfumery back on its pedestal and return it to its former glory, the way perfumery existed in the late 19th and early 20th centuries. While maintaining this sense of eternity, it was also very important for Kilian to add a contemporary twist. Kilian Hennessy’s brand reflects his personality and achieves a perfect alliance between elegance and uncompromising luxury.

Frédéric Malle introduced Editions de Parfums in 2000, as a completely original concept whereby the world’s greatest noses composed exclusive, creative fragrances that would be sold under their creators' names. In an era in which most companies attach more importance to brand names, Malle brings the attention back to the product itself: perfume.

To support the achievement of agreed retail, net and NOP sales goals, the National Education Manager drives the execution of the UK & Ireland Education and brand strategy. The role translates brand and regional priorities into effective education plans, builds capability across Education Managers and field teams, and helps deliver a consistent, high-touch consumer experience across retail and omnichannel touchpoints.

WHAT THIS ROLE DOES

As UK & Ireland Education Manager, you’ll inspire Fragrance Experts, elevate service experiences and events, and bring the brand’s story and artistry to life.

You’ll lead education and eventing strategies that enhance brand presence and team capabilities across UK & Ireland. As the educational ambassador for Le Labo, Frederic Malle and Killian Paris, you’ll combine strategic insight, creativity, facilitation, and coaching to deliver exceptional consumer experiences.

On-Field Coaching & Development (40%)

• Coach in-store across priority doors, focusing on fragrance experience, storytelling, product demonstrations, personalized experiences, client acquisition and data capture.
• Plan visits aligned with business priorities and partner with Regional Sales Managers to drive growth.
• Mentor Experts, track KPIs, and ensure measurable performance impact.
• Collaborate with Sales teams to identify opportunities and celebrate top performers and share best practices.

Service & Eventing (30%)

• Drive service strategy and personalized client experiences.
• Coach best-in-class events, masterclasses, and atelier activations.
• Partner with Marketing and Sales to design and execute PR and consumer events.
• Ensure operational excellence in eventing and optimize KPIs.
• Align campaigns and messaging to boost engagement and conversion.

Classroom & Virtual Learning (10%)

• Deliver engaging education for Counter Managers, Store Managers, Souls, and Experts.
• Localize global materials while maintaining brand standards.
• Lead e-learning implementation and teach service behaviours and product expertise.
• Promote peer learning, track program success, and refine content based on feedback.
• Collaborate cross-functionally to align education with broader strategies.

Global Engagement (10%)

• Liaise with Global Education teams and represent UK & Ireland at summits.
• Share regional insights to shape global strategy and share best practices.

Administration (10%)

• Manage budget, logistics, and cross-team communication.
• Organize recognition events and support brand presentations.

WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE

• 5+ years in beauty education, coaching, and eventing. Luxury brand experience would be a plus.
• Commercially aware and data-driven.
• Skilled facilitator, strong communicator.
• Experienced in classroom as well as virtual learning.
• Passionate about skincare, with knowledge of prestige beauty products and services.
• Eligible to work in UK & Ireland; Willing to travel regularly across UK & Ireland and occasionally outside of UK & Ireland.
• Fluent in English. Additional languages (Chinese/Middle Eastern) would be a plus.

COMPENSATION & BENEFITS

• Hybrid Working
• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning

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