Account Manager & Site Merchandiser Amazon

London Source: WhatJobs

£70,000–£95,000

Key Responsibilities

We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.

The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

What This Role Does

Professional working proficiency in Italian is essential, as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
Adapt brand content and promotional moments to the pure-play retailer environment
Ensure proper registration and maintenance on Vendor Central and catalogue setup
Build launch checklists, ensure high-quality product titles, bullets, descriptions
Coordinate creation/upload of rich media
Build the retailer-specific storefront
Set up review-seeding programs as applicable

Inventory and Supply Chain

Use market data and tools to predict demand and align with supply chain teams
Coordinate shipment plans and monitor inventory levels
Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks

Account Management

Manage operational execution across multiple brands
Ensure content accuracy across imagery, copy, pricing
Implement promotions and merchandising in line with commercial calendars
Coordinate NPL setup, catalogues, and campaign activations
Liaise with retailer partner contacts for issue resolution

Data, Insights & Analysis

Monitor KPIs: content health, availability, conversion, traffic
Track promotional performance, elevate risks, and recommend optimisations
Provide executional reporting for internal stakeholders
Use dashboards and scorecards to drive content performance

Collaboration & Communication

Collaborate daily with Brand Online, PXM, Marketing, Finance
Ensure seamless asset handover and campaign alignment
Escalate execution barriers to the SNAM
Represent the retailer execution perspective in planning meetings

Promotions & Merchandising

Set up and monitor promotions across multiple program types
Coordinate participation in peak commercial events (e.g., major retail tentpole events)
Ensure compliance with MAP policies
Own Brand Store refreshes seasonally
Audit PDPs and Storefronts regularly
Optimise SEO, titles, bullets, and A+ content
Leverage retailer merchandising widgets

What You Will Need To Be Successful In This Role

Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market.
Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.
Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.
Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.
Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.
Influencing Skills: Strong communication, negotiation, and change management capabilities.
Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.