Technical Support Specialist

Global Healthcare Technology Organisation

Location: Chester (Fully Office-Based)

About the Company

Our client is a global healthcare technology organisation supporting clinical professionals across multiple product platforms. Their solutions play an important role in helping healthcare providers deliver high-quality patient care.

The UK technical support function is currently evolving as the organisation continues to strengthen service delivery and improve the overall customer experience.

This role offers the opportunity to join a small, collaborative team working closely with Customer Service and Operations to support professional users and ensure high service standards.

The Role

The Technical Support Specialist sits at the frontline between the organisation and its professional customers, providing technically informed, customer‑focused problem solving.

You will support healthcare professionals with product, software, and system‑related queries while ensuring issues are diagnosed and resolved efficiently.

This role goes beyond basic call handling. It requires strong technical understanding, clear communication, and the ability to guide customers through complex issues.

Key Responsibilities

• Provide remote technical and product support to professional users
• Diagnose and resolve software, configuration, and technical issues
• Clearly explain technical information to customers
• Maintain high communication and service standards
• Log and manage support cases accurately within internal systems
• Work closely with Customer Service and Operations teams
• Contribute to improvements in onboarding and training processes

Candidate Profile

Experience

• Previous experience in a technical support or product support role
• Strong technical aptitude and ability to understand systems and software
• Comfortable supporting professional or business customers
• Experience in healthcare, medical devices, or regulated environments is helpful but not essential

Skills & Attributes

• Clear and confident communicator
• Able to simplify complex technical issues
• Calm and solutions‑focused under pressure
• Customer‑centric mindset
• Resilient and adaptable
• Comfortable working in a fully office‑based environment in Chester

You will be joining a small team where your contribution will have real visibility and impact. The function is evolving, offering the right individual the chance to play a meaningful role in strengthening customer support operations.

For the right person, this role offers long‑term development potential within a global organisation.

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