eRates Application Support

Hybrid Working – London – 2-3 days a week on site.

Lorien's leading banking client is looking for an eRates Application Support professional to provide functional and technical support across a complex Front Office trading environment. The role will focus primarily on Rates and Repo products , supporting business-critical trading applications and ensuring the stability, availability and performance of the end-to-end application landscape.

The successful candidate will combine strong financial markets/product knowledge with hands-on technical capability and will act as a key bridge between Front Office users, technology teams and other stakeholders.

This role is based in London.

This role will be Via Umbrella.

Working in a Hybrid Model of 2-3 days a week on site.

Key Responsibilities

• Provide functional and technical application support for Front Office Rates and Repo trading applications.
• Manage production incidents and problems , performing investigation, root-cause analysis and coordinating resolution.
• Support complex end-to-end application chains , understanding upstream/downstream dependencies and business impact.
• Work closely with Traders, Front Office users, developers, infrastructure teams and senior stakeholders .
• Use SQL to investigate data, troubleshoot issues and analyse application behaviour.
• Support applications across Unix, Linux and Windows environments, including web application servers and portals.
• Utilise basic scripting, ideally Python , for troubleshooting and automation.
• Support change and release management , ensuring controlled implementation into production.
• Translate technical issues into clear business language and communicate effectively across technical and non-technical teams.
• Identify opportunities to improve application stability, resilience and support processes.
• Contribute to projects and application enhancements, delivering within agreed time, quality and budget constraints.
• Provide guidance and support to junior team members.

Skills & Experience

• Strong experience in Application/Production Support , predominantly within a Front Office Trading environment .
• Good financial markets knowledge with a strong understanding of Rates and Repo products .
• Experience supporting business-critical trading applications and understanding their impact on Front Office operations.
• Strong incident, problem and root-cause management experience.
• Good knowledge of Unix, Linux and Windows systems.
• Strong SQL skills, including query writing, troubleshooting and data analysis.
• Basic scripting capability, ideally Python .
• Knowledge of web application servers and portals .
• Strong understanding of production, change and release management processes .
• Experience supporting complex functionality and end-to-end application architectures .
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills, with the ability to engage effectively from junior through to senior level.
• Self-motivated and able to work independently within a fast-paced, complex environment.
• Experience contributing to or managing projects and delivering within time, quality and budget constraints .

Key Skills

eRates | Rates | Repo | Front Office | Application Support | Production Support | Trading Applications | SQL | Unix/Linux | Python | Incident & Problem Management | Change & Release Management | Stakeholder Management

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