Service Desk Analyst — 1st Line IT Support (24/7 Shifts)

Tees Valley Source: WhatJobs
£22,000–£30,000

NEC Software Solutions in Hartlepool seeks a 1st line IT Support Analyst to deliver frontline IT support for users, manage tickets, and resolve incidents within SLAs. The role requires strong customer service, timekeeping, and ITIL awareness, with eligibility for UK security clearance.

You will handle incidents, service requests, and change requests, logging all details in ITSM, and provide timely updates while maintaining documentation and participating in team meetings.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →

Back to all jobs

Help others hire with confidence

Reviews on Trustpilot

Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.