File Handler Pre Litigated Tactical Credit Hire

File Handler Pre Litigated Tactical Credit Hire

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point, handling claims up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience, with the goal of significantly reducing overall spend for our insurer clients.

Department: Legal
Location: Bolton

Benefits

• 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
• Hybrid working – 1 day in the office, remaining 4 days from home
• Simply Health Care Cash Plan
• Pension contribution 5% Employee / 3% Employer

Key Accountabilities

• Education: at least 3 GCSEs or equivalent, degree preferable
• Use own initiative, plan and prioritise workloads
• Excellent listening, verbal communication and telephone negotiation skills
• Follow work processes, maintain strategy, recognise sensitivity and tact
• Make decisions and remain calm under pressure
• Good IT skills including Word, Outlook; experience of a Case Management System preferred
• Experience of credit hire essential – at least 12 months exposure

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• Life cycle of a file
• Common law and litigation principles
• Understanding costs and protective offers
• Preparing a case for litigation

Personal Development

• Opportunity to develop a range of legal skills under supervision
• Career progression to other business units (litigated fast track, fraud, multi‑track work)
• Potential to move into deputy and team leader roles for leaders

Competencies

• Effective communication
• Prioritising and organising
• Client skills
• Adaptability
• People skills
• Commercial awareness
• Drive to succeed

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office, 4 days from home.

Experience, Skills and Qualifications

• Experience of handling credit hire files with evidence of managing own case load
• Education: at least 5 GCSEs or equivalent, degree or LPC preferable
• Initiative, planning and prioritising, communication, negotiation skills, process adherence, sensitivity, decision making, calmness under pressure
• Good IT skills including Word, Outlook; case management system experience preferred
• Adherence to Keogh's values

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our values are: We are connected, We are dynamic, We are innovative, We succeed together.

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