Tech Lead: Contact Center Platform & Architecture

London Source: WhatJobs
£90,000–£130,000

IAG Loyalty, based in London, seeks a Tech Lead for Contact Centre products to own architecture, guide delivery, and ensure scalable, secure solutions across platforms including Amazon Connect. You will lead development, drive best practices, and mentor engineers in a fast-paced, hybrid work environment.

The role emphasizes end-to-end ownership, collaboration with product teams, and a data‑driven approach to improve reliability and user satisfaction within the Loyalty division.

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Full job description from WhatJobs. Apply for this role →

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