Business Operations Manager - CAA Brand Consulting

About the Role

The Business Operations Manager will join the CAA Brand Consulting team in London, supporting the international Brand Consulting business. Reporting to the Head of International Operations, the role is responsible for driving operational excellence, enhancing business efficiency, and supporting the continued growth of CAA's international footprint. The role acts as a key operational partner across multiple functions, helping to implement and manage processes that improve resource planning, financial reporting, cross-office collaboration, and organisational effectiveness. It requires strong project management, stakeholder engagement, and administrative skills, and offers the opportunity to contribute to strategic initiatives, office culture, and business expansion efforts across international markets.

Key Responsibilities

• Support the implementation and continuous improvement of operational processes across the International Business.
• Drive efficiencies, consistency, and best practices across teams and markets.
• Coordinate operational projects and maintain key process documentation and templates.
• Support account and new business resource planning, capacity tracking, and utilisation.
• Support financial reporting, revenue tracking, quoting, client budgeting, and forecasting, and work with Finance and IT to provide accurate and timely business performance analysis.
• Facilitate collaboration, information sharing, cross-functional meetings, and internal communication across international offices.
• Support training and development initiatives, managing and tracking participation.
• Support operational planning and execution of new market expansion initiatives, assisting with local governance, compliance, and business readiness activities.
• Plan and coordinate office social events, team activities, and cultural initiatives to foster a positive and collaborative environment.

Required Experience & Qualifications

• Highly organised, proactive, and solutions-oriented.
• Proven experience in a business operations, operations management, or similar role.
• Demonstrated success in developing, implementing, and managing processes across multiple teams, functions, and markets.
• Strong financial acumen, with experience supporting budgeting, forecasting, financial analysis, and performance tracking.
• Excellent organisational, project management, communication, stakeholder management, and administrative skills.
• Proactive and adaptable, with a continuous improvement mindset and a willingness to identify opportunities to enhance operational effectiveness.
• Ability to work collaboratively across diverse teams and manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience within an agency, consulting, or client-facing environment is desirable.

About the Company

CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA), representing more than 3,000 athletes in baseball, football, hockey, basketball, and soccer, as well as coaches, on-air broadcasters, and sports personalities.

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