Operations Manager

Vercity are looking to recruit an experienced Operations Manager with a background in hard service, facilities management, to join our established and dedicated team for a project based in Exeter.

Reporting to the General Manager the role is responsible for the stewardship of the delivery of asset management to a portfolio of schools and a small, hi-tech health centre in the Exeter & Taunton areas. The opportunity is due to a forthcoming retirement and is a hybrid role requiring a minimum of 3 days on site - so your location is relevant.

What You'll Do

• Lead operational oversight of maintenance, defects, and lifecycle works across education and healthcare facilities.
• Monitor and challenge FM contractor performance, driving compliance and service improvement.
• Carry out audits, inspections, and quality checks to ensure maintenance activities are completed to the required standard.
• Analyse performance data, identify risks and trends, and oversee corrective action plans.
• Review work orders, compliance records, and contractor reports to ensure contractual obligations are met.
• Prepare performance reports and engage with schools, authorities, contractors, and board-level stakeholders.

What You'll Bring

• Experience in facilities management, asset management, or infrastructure operations within a contract-driven environment.
• Strong understanding of maintenance, defects, lifecycle works, and contractor performance management.
• Experience using CAFM or similar systems, with excellent MS365 and Excel skills for analysis and reporting.
• Ability to interpret contracts, monitor compliance, and maintain accurate technical and operational records.
• Strong communication and presentation skills, comfortable engaging from site level through to board level.
• Relevant FM, asset, infrastructure, health & safety, or technical qualifications are advantageous

For nearly 30 years Vercity has been the UK's leading provider of Asset and Infrastructure projects in the public sector, and an MSA leader in the SPV space. Prospect Park is 1 of our 100+ projects across the UK and North America.

We are passionate about managing infrastructure to improve the lives of users and create a positive legacy in their communities. And that extends to offering great opportunities and environments for our people to thrive. Our values are:Making a difference through Integrity, Collaboration and Professionalism- and we apply and work to them in every project and every team.

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