Customer Success Manager - UK & Germany

Remote (UK/Germany) | Travel to Client Sites Required

Ready to use your pharmaceutical sales experience in a completely new way?

Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist , Brand Manager or Commercial Excellence professional?

Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance?

Are you excited by the potential of AI to transform the pharmaceutical industry?

If so, we’d love to hear from you.

About ADVANCE®AI

ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights.

Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance.

We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients. Candidates will either be based in the UK or Germany and be fluent in both languages.

The Opportunity

The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value fromADVANCE®AIsolutions.

Working closely with People Lead for Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.

The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution.

We’re looking for someone who understands the realities of pharmaceutical field teams and customer engagement. Someone who can build strong client relationships, translate complex data into practical recommendations, and help customers maximise the value they receive from our platform.

You will work closely with commercial leaders, sales excellence teams, marketing teams and field force leaders to help them turn AI-generated insights into meaningful action.

What You’ll Be Doing

• Leading onboarding and implementation of new client programmes
• Building trusted relationships with commercial, medical and field leadership teams
• Delivering training, workshops and best-practice guidance
• Translating AI-generated data and insights into actionable recommendations
• Supporting customers to improve field force effectiveness and customer engagement
• Monitoring programme performance and identifying opportunities for improvement
• Gathering customer feedback and helping shape future product development
• Supporting account growth, renewals and customer advocacy initiatives
• Working cross-functionally with Product, Analytics, Operations and Commercial teams

We’re Particularly Interested In People Who Have

• Experience as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist, Brand Manager or similar customer-facing pharma role
• Exposure to Sales Force Effectiveness, Commercial Excellence, Customer Engagement or Marketing functions
• Strong presentation and stakeholder management skills
• A genuine curiosity about data, insights and customer behaviour
• Experience working with healthcare professionals and understanding customer engagement challenges
• The ability to manage multiple priorities in a fast-paced environment
• An interest in technology, AI and digital innovation
• Demonstratable consultative and customer-focused mindset
• Must be fluent in English and German - native speaker in at least one of the two
• What matters most is your ability to understand pharmaceutical customers, build trusted relationships and turn insights into meaningful action.

Why Join ADVANCE®AI?

• Work at the forefront of AI innovation in pharma
• Move beyond traditional sales into a strategic customer-facing role
• Help shape a rapidly growing business
• Opportunity to work with leading pharmaceutical organisations across Europe and beyond
• If you are highly customer focused, can juggle multiple priorities at once (and what’s more enjoy it!) and you’re excited about helping pharmaceutical companies use AI and data to improve customer engagement, we’d love to hear from you.

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