Reverse Logistics Performance Manager, Reverse Logistics Performance Manager

Help Shape the Future of Smarter Energy

At Calisen, we're playing a vital role in the UK's energy transition. We're looking for an experienced Reverse Logistics Performance Manager to take ownership of our reverse logistics operation and drive excellence across our logistics partner network. This is a fantastic opportunity for someone who thrives on improving operational performance, influencing suppliers, and creating innovative solutions that maximise asset recovery and support sustainable business outcomes. You'll play a key role in ensuring returned metering assets are managed efficiently, compliantly and cost-effectively, while helping to build a scalable reverse logistics capability for the future.

What's in it for You?

At Calisen, we recognise that our people are at the heart of our success. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial security and career development.

• Competitive Salary with an annual salary review, ensuring your contribution is recognised and rewarded.
• Birthday Off because your special day should be celebrated.
• Life Assurance providing cover of 4x your annual salary for added peace of mind.
• Enhanced Maternity & Paternity Leave to support you and your family through life's biggest moments.
• My Rewards Platform offering exclusive discounts from hundreds of leading retailers.
• 22 Days Annual Leave plus bank holidays, increasing with length of service.
• Company Sick Pay to provide support during unexpected health challenges.
• Pension Scheme helping you plan for a secure future.
• Electric Vehicle Salary Sacrifice Scheme supporting a greener, more sustainable lifestyle.
• Medicash Benefits Programme giving you access to healthcare cashback, discounts and wellbeing support.
• 24/7 Employee Assistance Programme (EAP) providing confidential support whenever you need it.
• Professional Growth Opportunities within a growing market-leading organisation where you can develop your skills and progress your career.

The Role

Reporting to the Head of Logistics & Fleet within the Supply Chain & Logistics function, you'll lead the development of our reverse logistics strategy, governance framework and performance management approach. You'll also oversee the performance of key third-party logistics and service partners, ensuring they consistently meet contractual, operational, commercial and compliance expectations. You'll work closely with teams across Field Operations, Logistics, Warehouse Operations, Asset Management, Finance, Procurement, Compliance, Sustainability and external partners to continually improve the end-to-end asset return journey.

Key Responsibilities

• Own and develop the reverse logistics operating framework, including governance, standards, performance management and continuous improvement initiatives.
• Lead strategic supplier and third-party logistics performance management, ensuring service delivery supports current and future business requirements.
• Develop and maintain the reverse logistics roadmap, identifying opportunities to improve capability, technology, process efficiency and asset recovery outcomes.
• Monitor and report on operational performance across meter returns, refurbishment, repair, recycling and disposal processes.
• Ensure returned electricity and gas metering assets are accurately received, tracked, recorded and processed in accordance with industry and business requirements.
• Drive performance improvements by identifying root causes of operational issues and implementing sustainable solutions.
• Produce insightful reporting, dashboards and performance scorecards covering service, cost, compliance and environmental outcomes.
• Maximise value recovery through effective disposition decisions, including reuse, repair, refurbishment, recycling and certified disposal.
• Ensure compliance with health and safety standards, environmental legislation, waste management obligations and data security requirements.

What We're Looking For

We're keen to hear from candidates who have experience in reverse logistics, asset recovery, field logistics, warehouse operations, supply chain management or operational performance environments, particularly within utilities, energy, smart metering, telecommunications, engineering or similarly asset-intensive sectors.

Essential Experience & Skills

• Strong background in reverse logistics, asset recovery or supply chain operations.
• Experience managing suppliers, logistics providers and service partners against KPIs and service level agreements.
• Ability to analyse operational data, identify trends and translate insights into practical improvement plans.
• Experience supporting supplier performance management and governance processes.
• Excellent stakeholder management and influencing skills.
• Strong commercial awareness with the ability to balance cost, service, compliance and customer outcomes.
• Advanced Microsoft Excel and performance reporting capabilities.
• A continuous improvement mindset and experience driving operational change.

Desirable

• Knowledge of smart metering assets and associated industry relationships.
• Experience with Power BI, ERP, warehouse management or asset management systems.
• Professional qualifications such as CILT, APICS, Lean Six Sigma, PRINCE2 or related operational certifications.
• Interest in sustainability and supporting Net Zero objectives.

Why Join Calisen?

This is an exciting opportunity to help shape and optimise a critical function within a growing business at the forefront of the UK's energy transition. You'll have the autonomy to influence strategy, improve operational performance, enhance supplier partnerships and deliver meaningful commercial and environmental benefits across our reverse logistics network. If you're passionate about operational excellence, continuous improvement and building capability for the future, we'd love to hear from you.

Please note: All successful candidates must pass a criminal record check, provide us with 5 years' work references, and prove their eligibility to work in the UK.

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