Senior ServiceNow AI Solution Architect

Stratford upon Avon Source: WhatJobs

£90,000–£130,000

We are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation, and optimisation of enterprise-scale ServiceNow solutions, combining IT Service Management (ITSM), Employee Experience, and AI-driven automation.

The ideal candidate will have strong ServiceNow platform architecture expertise and hands-on experience with Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics, and enterprise integrations.

Key Requirements:

Strong expertise in ServiceNow ITSM and ITSM Pro.
Hands-on experience with ServiceNow AI Agents and Agentic AI.
Strong ServiceNow platform architecture and solution design experience.
Experience with Now Assist and AI-powered automation.
Expertise in Virtual Agent and conversational workflow design.
Experience with IntegrationHub and enterprise integrations.
Knowledge of Service Portal, Employee Center, and UI Builder.
Experience designing dashboards, KPIs, scorecards, and Performance Analytics solutions.
Strong knowledge of Flow Designer and workflow automation.
Experience with REST, SOAP, MID Server, and IntegrationHub spokes.

Mandatory Skill Set:

ServiceNow ITSM / ITSM Pro
ServiceNow AI Agents / Agentic AI
ServiceNow Platform Architecture
Now Assist
Virtual Agent
IntegrationHub
Service Portal / Employee Center
UI Builder
Performance Analytics
Flow Designer
Enterprise Integrations

Key Responsibilities:

Lead the architecture, implementation, and enhancement of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
Design and implement Now Assist and AI-powered ServiceNow capabilities.
Define and configure AI Agents, Agentic Workflows, and AI-driven automation.
Identify business and operational use cases for Agentic AI.
Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog, and Knowledge Management.
Design modern employee experiences using Employee Center, Service Portal, and UI Builder.
Develop dashboards, KPIs, scorecards, and Performance Analytics solutions.
Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server, and IntegrationHub spokes.
Employment Type: Permanent / Full-time

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