EXL is seeking a Service Development Manager in Manchester to oversee the evolution of the service desk, collaborating with offshore teams to integrate L&D, QA, and regulatory compliance for high-volume utility operations. The role reports to the Service Centre Manager and focuses on aligning site capabilities with KPIs to support the smart meter ecosystem.
You will drive cross-functional initiatives, design L&D programmes, and manage content for the knowledge hub, ensuring regulatory compliance
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Manchester
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