IT Analyst

Haverhill Source: WhatJobs

£42,000–£54,000

Join our IT team as an IT Analyst at our Haverhill manufacturing site to play a key role in the operational management, maintenance, support and continuous improvement of the Company’s IT infrastructure.

The IT Analyst role ensures the availability, reliability, security and compliance of IT systems supporting business and GxP activities. Working within a regulated environment, the position contributes to computer system validation, cybersecurity, data integrity, audit readiness and regulatory compliance.

Your Responsibilities

Infrastructure & Network Management

Administer and maintain server, storage, network and cloud environments.
Manage backups, patching, monitoring, disaster recovery and business continuity processes.
Support Microsoft 365, Active Directory, Entra ID, virtualisation and endpoint management platforms.

Business Application Support

Provide second and third line support for business-critical applications.
Manage application configuration, user access, vendor coordination and upgrade activities.
Support ERP, Quality, Laboratory and Manufacturing systems where applicable.

IT Service Management

Manage incidents, service requests, problems and changes using ITIL principles.
Maintain SLA performance and perform root cause analysis for recurring issues.
Maintain IT asset and configuration records.

GxP Compliance and Validation Responsibilities

Support validated and regulated computer systems throughout their lifecycle.
Participate in user requirements gathering, risk assessments, validation planning and test execution.
Maintain documentation including SOPs, validation records, configuration specifications and change records.
Ensure compliance with GMP, GAMP 5, Annex 11, 21 CFR Part 11 and company quality procedures.
Support internal audits, external audits and regulatory inspections.

Project and Vendor Management

Work with external suppliers, MSPs and software vendors to resolve issues and deliver improvement projects.
Participate in infrastructure upgrades, cloud migrations, cybersecurity initiatives and application deployments.
Assist with budgeting, procurement, licensing and contract renewals.

Our Requirements

Bachelor degree in Information Technology, Computer Science, Information Systems or related field. Equivalent technical experience will be considered.
Proven experience in infrastructure and application support.
Microsoft Windows Server administration.
Active Directory, Group Policy, Microsoft 365 and Entra ID.
VMware and/or Hyper-V virtualisation.
TCP/IP networking, DNS, DHCP, VPN, VLANs and firewall technologies.
Backup, storage and endpoint management solutions.
Experience working in a pharmaceutical, biotechnology, medical device or similarly regulated environment is highly desirable.
ITIL Foundation, Microsoft Certifications, CompTIA Network+, CompTIA Security+, VMware Certification, Cybersecurity or GAMP/CSV related training preferred.

Key Competencies

Strong analytical and troubleshooting skills
Excellent communication
Customer focus
Attention to detail
Documentation capability
Ability to manage priorities
Stakeholder management
Continuous improvement mindset.

Your Benefits

Attractive Salary
Competitive benefits
Training & Development
Open and friendly working environment

Culture & Values

We bring our culture to life in the way we work every day. Our culture enables career development and talent management, we recognise that how we do things is as important as what we do, and our values set out how we achieve our goals and help us "do it right".

Diversity & Inclusion

We are committed to nurturing a culture of diversity and inclusion that contributes to improving innovation, performance, and engagement. We value transparency, mutual respect, and equal treatment of people. For this reason, we are firm in protecting our employees against any forms of discrimination.

We are Disability Confident - Committed

which means we make reasonable adjustments to our process and offer interviews to disabled people who meet the minimum criteria for our vacancies. If you would like any assistance or require the application to be completed in a different format, please call or contact our Haverhill site reception.

Environment, Social and Governance

We strongly believe that the success of our company lies in its capacity to adapt to tomorrow’s challenges. Our responsibility as a company is to provide sustainability and resilience to the pharmaceutical value chain.