Business Process Partner - Product Creation & go-to-Market

Position Overview:

We have an exciting opportunity for a Business Process Partner (Product Creation and GTM) to join our Business Process team here at our Head Office in South Shields. This role will be key to leading the design, governance and continuous improvement of the end-to-end Product Creation and go-to-market process. The Business Process Partner will shape the right opportunities, define future ways of working and ensure change is adopted and delivers measurable value.

*The role is based at our Head Office in South Shields with the expectation of working 4 days in the offing and 1 day of home-working.

Essential Duties and Responsibilities:

• Build trusted relationships with Departmental Heads and functional leaders to understand strategic priorities, key product creation and GTM activities.
• Frame problems and opportunities clearly, including business outcomes, ownership, scope, constraints, dependencies, risks and measures of success.
• Bring functions together to make decisions and resolve cross-functional ownership or handover issues.
• Lead discovery, mapping and analysis across concept creation, range and line planning, design, product development, sourcing, critical path, launch readiness and go-to-market activities.
• Define practical future-state processes, roles, decision rights, controls, handovers and performance measures.
• Maintain an accessible source of truth for process documentation and ensure changes are reflected in operating procedures and role expectations.
• Support named Business and Process Owners to govern performance and maintain continuous improvement roadmaps.
• Develop evidence-based recommendations and support business cases for process, data, people or technology change.
• Work with Project Managers to translate approved improvements into clear scope, milestones, sponsorship, resources, adoption and benefits plans.
• Coordinate business input to requirements, design, testing, training, communications, readiness and post-implementation review.
• Define and monitor meaningful measures for flow, quality, timeliness, adherence, rework, readiness and adoption.
• Use process evidence and stakeholder insight to identify root causes and prioritise improvements.
• Embed a practical continuous-improvement rhythm with accountable actions and benefits tracking.

Skills and Experience:

• Relevant experience in product development, merchandise planning, sourcing, go-to-market, or business process improvement.
• Experience working across multiple functions in retail, wholesale, apparel, consumer products or a comparable seasonal business is desirable.
• Experience of PLM, PIM, DAM or related product-data platforms is desirable.
• A relevant process-improvement, business-analysis or change-management qualification is desirable.
• Strong end-to-end process analysis, facilitation and future-state design capability.
• Excellent communication and influencing skills across Departmental Heads, operational teams and technology specialists.
• Ability to understand commercial, product and seasonal priorities and translate them into practical process improvements.
• Analytical problem-solving, root-cause analysis and performance-measurement skills.
• Ability to lead through influence, manage ambiguity and create clarity without direct authority.
• Working knowledge of requirements, testing, adoption, benefits realisation and continuous improvement.

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parkingSubsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support

Additional Information

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.

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