E-Commerce Operations Manager (AWDO-P5086)

London Source: WhatJobs

£65,000–£90,000

E-Commerce Operations Manager who has good team management and organisational skills with experience in ecommerce / omni-channel environments is required by a Global Content Marketing Agency based in Central London.

SALARY

Competitive + Benefits

LOCATION

London

JOB TYPE

Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an E-Commerce Operations Manager who has good team management and organisational skills with experience in ecommerce / omni-channel environments.

Working as the E-Commerce Operations Manager you will lead a small eCommerce team. This is a multidisciplinary role and the primary purpose is to ensure the efficient and effective day-to-day operational management of eCommerce sites. Secondary responsibilities include helping sell in DTC concepts to clients (primarily FMCG).

The E-Commerce Operations Manager also plays an important role in the development and successful roll-out of new features, as well as the continuous program of marketing and optimisation of websites built on the Shopify platform.

WHAT'S IT LIKE WORKING AT THE COMPANY

The Company is the tech and talk operating at the core of content marketing, digital strategy, and technological expertise. Their dedicated team of content and SEO experts, editors, journalists, designers, photographers and videographers are with clients every step of the way when it comes to ensuring that their brands connect with the right audience. They create original and inspiring content that is relevant, innovative, and easily searchable.

The Company’s results-oriented team helps clients to foster growth and thrive in the global digital landscape, through data discovery, editorial planning, sharp content, and innovative distribution—all underpinned by their SEO methodology.

DUTIES

Your duties and responsibilities as the E-Commerce Operations Manager:

Day-to-day responsibility for the efficient and effective running of the e-commerce websites built on the Shopify platform
Key partner for cross-functional teams including 3rd parties responsible for customer service, warehouse operations, logistics, loss prevention, retail operations and e-commerce IT, working together to deliver excellent customer experiences
Responsible for ensuring smooth and productive working relationships and processes
Subject matter expert in the Shopify e-commerce platform, systems and tools, working to support cross-functional teams, and advise on process
Supporting projects with UAT where required, ensuring accuracy and that all timelines are met
Managing project launch activities and plans, ensuring that business teams are aligned and communication is clear and effective
Managing and optimising new features post-launch – identifying new opportunities
Using insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggesting opportunities for improvement – with particular focus on driving sales performance
Building and distributing e-commerce operations reports, summarising and providing analysis and insight
Day-to-day responsibility for running marketing and lead generation activity online to drive the success of the sites
Managing the operational roll‑out of new features and omni‑channel projects, ensuring all business teams are up-to-date and communication is clear and concise

CANDIDATE REQUIREMENTS

Experience within a similar eCommerce / Omni-Channel operations role, preferably in a small nimble start up environment
Experience working across multi-lingual, multi-currency sites ideally on Shopify platform
Experience working with customer service, loss prevention, logistics and payments
Experience working across e-commerce project launches, including participation in UAT
Experience managing project roll-outs
Experience in driving performance marketing for the sites
Detail-oriented with strong organisational and people management skills
Able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently
Demonstrated ability to manage and build great relationships with both internal and external stakeholders
Demonstrated ability to work in a fast-paced, “self-starter” environment
Strong problem solving and troubleshooting skills
Team player with a positive ‘can-do’ attitude
Energetic and enthusiastic – has a sense of urgency
Ability to multi-task and meet simultaneous tight deadlines
Has the ability to thrive in a challenging environment where priorities often change
Excellent communications skills and ability to build relations
Highly-organised with excellent attention to detail
Passionate about the customer and all elements of the customer experience