Service Desk Manager: Lead, Automate & Elevate IT Support

DataVita Limited is seeking a Service Desk Manager to lead and mature our support team across IaaS, BaaS, DRaaS and Network services in Scotland. You will build a clear development path from 1st to 3rd line, act as escalation point, and own incident management while partnering with other teams to ensure smooth transitions and superior service delivery.

You will apply ITIL principles, drive efficiency with automation and AI, and develop the team to be self-sufficient, reducing dependency on

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