Service Desk Manager — Hybrid IT Operations Lead

Ofgem is seeking an experienced Service Desk Manager to lead a high-performing IT service desk across the organisation. The role focuses on delivering first- and second-line support, aligning services to business needs, and driving continual service improvements in a fast-paced environment.

You will manage a team, embed ITIL practices, monitor KPIs, and collaborate with internal stakeholders and external suppliers. A strong emphasis on service excellence and hybrid/onsite delivery is required.

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