British Cycling UK is seeking a Head of Customer Experience in Manchester, offering hybrid working. You will define and lead the CX strategy to foster belonging among members, riders, volunteers, fans and partners, and oversee a CX operating model that unites products, services and touchpoints into a seamless journey.
You will implement and continuously improve customer service platforms, establish CX metrics (CSAT, NPS, journey insights) and advocate for customer needs at executive level.
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