Head of Family Help - West and Breckland

Job Description

Head of Family Help - West & Breckland | 11434 | Permanent Contract | 37 hours per week | £68,323 to £76,235 per annum | Grade N | Norwich

Hello, I'm Jen Dewar, Assistant Director for Family Help, Child Protection & MASH, and I am delighted to announce an exciting senior leadership opportunity as Head of Family Help for West and Breckland.

Over recent years, we have successfully embedded Family Help as well as multidisciplinary ways of working throughout our services. This approach ensures that children, families, and practitioners benefit from truly collaborative support, delivered by teams with a diverse range of expertise.

Our approach brings together multi-disciplinary teams who work collaboratively to meet the needs of children and families, placing relationships, direct work, and extended family support at the heart of what we do.

Our practice aligns with the ambitions of the National Children's Social Care Review (2022) and we champion the ambitions of the DfE's Families First partnership programme. We are proud that Norfolk's pioneering model has helped inform and enhance the development and implementation of these reforms. This new way of working has demonstrated sustained and improved outcomes for our children, families and practitioners alike.

We are now an Outstanding local authority and be part of one of the strongest children's services in the country. Following our recent Ofsted inspection, inspectors found that children in Norfolk receive "consistently strong services that impact positively on their and their families' lives." They described our practice as "child centred" and highlighted a culture where "children and care leavers come first."

We are incredibly ambitious for our children in the county, and our approach is designed to ensure that the right help is wrapped around at the earliest possible point and families are not passed around, referred on or transferred, but maintain a continuity of relationships we know make a real difference.

We place a strong emphasis on parity of esteem, valuing all roles and skillsets within our multidisciplinary teams. This enables us to celebrate the benefits of collaborative working and maintain shared accountability for delivering the very best outcomes for those we support.

As Head of Family Help for West and Breckland, you will play a crucial role in providing strategic leadership, shaping the service, and ensuring a joined-up, multi-agency approach to supporting families. You will work collaboratively with your partner Head of Family Help, with each area overseen by two Heads of Service, capitalising on the potential of joint decision-making to support both staff and families.

Your passion, values and leadership will be key to delivering high-quality, inclusive services that make a lasting difference. You will work closely with colleagues and partners across the system, championing integration with our early help offer and driving forward continuous improvement.

We welcome applications from both social work qualified and non-social work qualified individuals who demonstrate strong leadership and commitment to supporting children and families. If you are motivated by the opportunity to make a real impact and share our commitment to outstanding support for children and families,

We are committed to equality and inclusion, and welcome applications from all backgrounds. We are proud to have achieved Carer Friendly Employer Status, Disability Confident Leader Status, the Employer Recognition Scheme award for the Armed Forces Covenant, and to be a pilot authority for the Workforce Race Equality Standard (WRES).

Benefits you can enjoy by working for Norfolk County Council

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
• 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Redeployment closing date: 12 October 2026 at 23:55

All other applicants closing date: 20 October 2026 at 23:55

Interviews will be held in person at County Hall, Norwich on Wednesday 5 November 2026

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