Empathy-Driven Claims Support Advisor

Legal & General (L&G) is seeking a Customer Experience Advisor for the Sensitive Claims team in Cardiff. The hybrid role is full-time with a competitive benefits package, and salary £24,720 per year.

You will support customers through sensitive conversations, aiming for positive outcomes across phone and admin tasks. You don’t need prior financial services experience; the role focuses on listening, clear communication, calm demeanour and treating customers as individuals.

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