Community Impact Lead

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This is an exciting opportunity to lead our Customer Support, Community Investment and Social Purpose functions, bringing together specialist support services, community programmes and funding opportunities to create meaningful outcomes for our customers.

As Community Impact Lead , you'll shape the strategic direction of services that help customers overcome challenges, build resilience and maintain successful tenancies. From leading complex support programmes and developing community investment initiatives, to securing external funding and building strong partnerships, you'll play a pivotal role in improving lives across the communities we serve.

A key part of this role will be providing strategic leadership across a diverse portfolio of services, driving performance, service improvement and Consumer Standards compliance.

We're looking for someone who combines strategic thinking with a genuine passion for people. You'll be an experienced leader who can translate organisational priorities into measurable outcomes and lead services through change and continuous improvement.

This role offers the opportunity to influence how we deliver support across the organisation, lead talented teams through an exciting period of development, and create measurable social impact at scale. You'll work closely with colleagues, local authorities, charities, funders and other partners to ensure our customers receive the support they need to succeed.

You'll work across our full portfolio throughout London and the South East, with regular travel to attend meetings, events and meet with colleagues and partners. You'll be expected to attend the office and other locations when needed to support the role and build effective relationships.

The role is advertised with Ealing as the base location, although we're happy to discuss an alternative A2Dominion office location closer to your home.

A Standard DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Degree-level qualification, equivalent professional qualification or substantial relevant experience in tenancy sustainment, financial inclusion, community investment, commissioning, social policy or a related field
• Significant strategic leadership experience within tenancy sustainment, financial inclusion, community investment, commissioning or related customer support services, including leading managers through organisational change and performance improvement.
• Experience of leading complex casework through multi-agency pathways, developing and implementing support plans, and measuring outcomes
• Experience of commissioning and managing external providers, alongside fundraising, bid development and monitoring performance and impact
• Experience of leading managers and multidisciplinary teams through service improvement and organisational change
• Strong knowledge of welfare benefits, income maximisation, grants and hardship support, with an understanding of tenancy sustainment from pre-tenancy through to crisis and longer-term support
• Strong data literacy, with the ability to use performance information, dashboards, case and referral systems to support evidence-led decision-making
• Good knowledge of commissioning and procurement, including service specifications, SLAs, KPIs, compliance, contract management and value for money
• Strong understanding of Consumer Standards, regulatory compliance and governance, with experience of using performance reporting, audits and quality assurance to drive service improvement.
• Excellent strategic leadership, communication, relationship-building, influencing and negotiation skills
• Experience of trauma-informed practice, motivational interviewing or other strengths-based approaches

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

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