Heat Pump Manager
Leeds Office
Full Time
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers\' homes and lives.
Zuno offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We\'re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We\'re proud to be backed by Brookfield and part of the HomeServe Group
Job Summary:
We are seeking an experienced and results-driven Heat Pump Manager to lead the delivery, coordination, and strategic development of our heat pump installation and service operations. This role involves overseeing end-to-end project delivery, managing technical teams, and working closely with stakeholders to support growth, The ideal candidate will have a strong background in heat pump technology (air source and/or ground source), team management, and regulatory compliance in the renewable energy or HVAC industry.
Key Responsibilities:
- Manage and coordinate the design, installation, and commissioning of heat pump systems for clients.
- Lead a team of engineers, installers, and coordinators, ensuring high standards of technical delivery and customer service. Provide technical support and guidance on heat pump system design, sizing, and performance.
- Ensure compliance with industry regulations and quality standards.
- Develop and maintain project plans, budgets, and schedules to ensure timely and cost-effective delivery.
- Work closely with sales, procurement, and customer service teams to support smooth handovers and operational readiness.
- Stay up to date with industry trends, emerging technologies, and government schemes.
- Monitor and improve installation quality and efficiency through regular audits and process improvements.
- Liaise with clients and stakeholders to manage expectations, resolve issues, and ensure satisfaction.
Leadership Qualities:
We are passionate about creating a positive working environment and collaborative team culture, so it’s essential that as a people manager, you can make this happen within your team.
- You should be passionate about your team’s development and wellbeing and support this
- through regular feedback, coaching, and check-ins.
- Our business is fast paced, so it’s essential that you can make decisions under pressure whilst meeting KPIs and delivering great results.
- Work towards continuous development of processes to optimise performance and output.
- Ensure the team is compliant with data management and industry regulations and standards through guidance and support.
- Build great working relationships with stakeholders, ensuring that their needs are met.
What we are looking for:
- Proven experience in managing heat pump projects or similar renewable energy installations.
- Strong technical understanding of air source and/or ground source heat pump systems.
- Demonstrated ability to lead and manage operational teams.
- Familiarity with industry standards, building regulations, and heating policies.
- Excellent project management, communication, and problem-solving skills.
- NVQ Level 3 in Plumbing, Heating, or equivalent trade qualification.
- Experience with heat pump design software and CAD tools.
- Health & Safety qualifications
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced Family friendly policies
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
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