L2 Operations Lead – DLP

TQINE0090_6047 - L2 Operations Lead – DLP

Job Type: Contract,Permanent

Work Mode: Hybrid (2 Days from office)

L2 Operations

Domain

Scope

Microsoft Purview, Microsoft Defender and Symantec Email encryption Service.

Support the client's DLP services. Respond to DLP events & incidents 24x7 and elevate when needed.

Process

• End-to-end incident management including Troubleshoot DLP related issues.

get it resolved or escalated to L3 or further to resolve & close.

• Respond to, analyse and escalated DLP events per SOP, 24x7.

• Support Microsoft Purview and Microsoft Defender (not the administration).

• Report security issues promptly with recommended actions.

• Follow client security standards and guidelines.

• Keep ServiceNow/Purview tickets current, with clear resolution and closure notes.

• Assist Major Incident Manager & join RCA reviews. Update SOPs and knowledge-base articles related to DLP domain.

• Work with Malware Tools, Network Security and IDAM on cross-tower issues.

Tools

Technologies

• DLP policies and event analysis

• Information classification and labelling

• E-mail, web and endpoint data controls

• Python or PowerShell scripting

Experience

• 10+ Years of L2 Data Loss Prevention experience

• DLP event handling and escalation

• ITSM incident, problem and change processes

• Clear written and spoken English

• Working with C-suite personnel

Preferred Certifications

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