EXL in Manchester, UK is seeking a Senior Operations Manager to lead the operational delivery of service centre functions, ensuring SLAs, quality and customer experience objectives are met. You will provide strategic leadership to managers across multiple workstreams and ensure alignment with client and regulatory requirements.
You will drive continuous improvement using data analytics, manage workforce planning, and report performance to senior leadership.
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EXL (NASDAQ: EXLS) is a global data and artificial intelligence (\"AI\") company that offers services and solutions to reinvent client business…
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