Customer Outcome Executive (Success Plan Sales)

Overview of the Role

As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office). You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.

Responsibilities

• Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
• Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
• Lead cross-functional strategies to stabilise accounts
• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Required Qualifications

• Experience in a new logo sales role within a complex, enterprise SaaS environment.
• Track record of managing a quota or revenue target
• Experience developing and executing customer success or value-realisation plans with measurable outcomes.
• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Preferred Qualifications

• Experience with customer health scoring or adoption analytics tools.
• Background in change management or organisational adoption strategy.
• Experience presenting to executive-level stakeholders on account strategy or recovery plans.

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